Legal
Refund & cancellation policy
Cancel any time. No lock-in, no hidden fees. Last updated 25 September 2026.
In short: cancel before your next billing date and you won't be charged again. Bad leads are replaced. If we can't deliver what you paid for, you get the unused amount back.
Sample leads
The 10 sample leads are free. There's nothing to cancel and no card is needed.
Cancelling a subscription
- Email hello@mangomedia.in or message us on WhatsApp any time before your next billing date.
- Your plan stays active until the end of the month you've paid for, and you'll receive the leads due for that month.
- We'll confirm your cancellation in writing within 2 working days.
Replacement for leads that fail verification
If a delivered lead has an unreachable or wrong number, a fake requirement, or is a duplicate, tell us within the window stated in your plan. We'll check and replace it in your next delivery at no cost. Replacements are how we handle lead quality; delivered leads aren't refunded in cash.
Refunds
- If we can't deliver: if we deliver fewer leads than your plan promises in a month and can't make up the shortfall the next month, we refund the unused part.
- Campaigns not yet sent: WhatsApp or email campaigns cancelled before sending are refunded in full, minus any third-party fees already paid on your behalf (such as WhatsApp conversation charges), which we'll show you.
- Campaigns already sent can't be refunded, because the messages and platform costs are already used.
How refunds are paid
Approved refunds go back to your original payment method (Razorpay or bank transfer) within 7 working days of approval. Your bank may take a few more days to show it.
Questions
Email hello@mangomedia.in or WhatsApp +91 93101 11903. We reply to every request.